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Subject: IT Performance Management

Tutorial: Introduction To IT Performance Management And Measurement


Part III.

Five Things You Should Know Before Undertaking An IT Performance Management Initiative

Before undertaking a performance management improvement initiative, you should be aware that:

  1. they are often implemented in concert with other management improvements
  2. improvements take time and sustained management commitment
  3. adequate resources must be made available
  4. the IT organization will need to learn new management techniques
  5. some of the approaches recommended in current literature can be risky

Introduction To IT Performance Management And Measurement, Lesson 8 of 13

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