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4. The IT organization will need to learn new management techniques
Performance management can yield knowledge and information about the organization not previously available. The ability to pinpoint potential, and actual, performance problems will force IT management to come to terms with issues in a new way (for example, what will the CIO do if a trend analysis reveals that his "star" software development project managerís key deliverables are always six months, or more, late). It will also require a more businesslike approach to IT project and activity planning, control, and reporting.
Many technically trained professionals will need to learn, or relearn, management skills and techniques that they never viewed as integral to their jobs.
Introduction To IT Performance Management And Measurement, Lesson 12 of 13