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Subject: IT Performance Management

Tutorial: Introduction To IT Performance Management And Measurement

 

3. Adequate resources must be made available


Information is rarely cheap or free. Organizations that want to reap the full benefits of performance management must be willing to commit the necessary resources. This includes:

  • design and maintenance of the process
  • development of management and staff knowledge and skills
  • dedication (eventually) of staff to perform the necessary analyses
  • acquisition, or development, of the technology to capture and store large amounts of current and historical data
  • changing budgeting practices and procedures, along with budgeting systems capabilities

The resources committed should be in proportion to the needs and benefits.


Introduction To IT Performance Management And Measurement, Lesson 11 of 13

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