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Subject: IT Performance Management
Tutorial: Introduction To IT Performance Management And Measurement
2. Improvements take time and sustained management commitment
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Subject: IT Performance Management
Tutorial: Introduction To IT Performance Management And Measurement
Effective organization-wide performance management initiatives take time to design, develop, prototype, and fully implement; they also require sustained commitment from top management.
Consideration of the following questions will give you an idea of why time is needed to plan and implement performance management in any organization:
- How well are we measuring outcomes and results now,
if at all?
- If it is such a good idea, why aren’t we doing it
already?
- What performance will be measured? How? When do we
need to do it?
- How will we "link" strategic goals and
business objectives to IT projects / activities?
- How will we use performance information once
developed?
- How prepared is the organization to make changes
based upon evaluation of its performance?
- What do our managers and staff (central as well as
IT) know about developing, analyzing, and
interpreting performance measures? Do they possess
the knowledge, skills, and abilities to implement
and maintain a performance management system?
- Do we have the systems and technology necessary to routinely gather, process, and analyze performance measurement data? What is needed?
Answering these questions at the outset can be a sobering experience; yet, they are indispensable to formulating a successful implementation plan. Once the questions are answered, senior management buy-in is often secured by developing a solid business case. Buy-in includes recognition and acceptance of the fact that this is a long-term undertaking and that unwavering top management support is essential.
Introduction To IT Performance Management And Measurement, Lesson 10 of 13
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