IT-Business Articles, Tutorials &
Free gateway to global
IT-business skills knowledge.
Subject: IT Performance
Tutorial: Introduction To IT Performance
Management And Measurement
2. Improvements take time and sustained
Effective organization-wide performance management
initiatives take time to design, develop, prototype, and
fully implement; they also require sustained commitment from
Consideration of the following questions will give you an
idea of why time is needed to plan and implement performance
management in any organization:
- How well are we measuring outcomes and results now,
if at all?
- If it is such a good idea, why arenít we doing it
- What performance will be measured? How? When do we
need to do it?
- How will we "link" strategic goals and
business objectives to IT projects / activities?
- How will we use performance information once
- How prepared is the organization to make changes
based upon evaluation of its performance?
- What do our managers and staff (central as well as
IT) know about developing, analyzing, and
interpreting performance measures? Do they possess
the knowledge, skills, and abilities to implement
and maintain a performance management system?
- Do we have the systems and technology necessary to
routinely gather, process, and analyze performance
measurement data? What is needed?
Answering these questions at the outset can be a sobering
experience; yet, they are indispensable to formulating a
successful implementation plan. Once the questions are
answered, senior management buy-in is often secured by
developing a solid business case. Buy-in includes
recognition and acceptance of the fact that this is a
long-term undertaking and that unwavering top management
support is essential.
Introduction To IT Performance
Management And Measurement, Lesson 10 of 13