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Subject: IT Performance Management

Tutorial: Introduction To IT Performance Management And Measurement


2. Improvements take time and sustained management commitment

Effective organization-wide performance management initiatives take time to design, develop, prototype, and fully implement; they also require sustained commitment from top management.

Consideration of the following questions will give you an idea of why time is needed to plan and implement performance management in any organization:

  • How well are we measuring outcomes and results now, if at all?
  • If it is such a good idea, why arenít we doing it already?
  • What performance will be measured? How? When do we need to do it?
  • How will we "link" strategic goals and business objectives to IT projects / activities?
  • How will we use performance information once developed?
  • How prepared is the organization to make changes based upon evaluation of its performance?
  • What do our managers and staff (central as well as IT) know about developing, analyzing, and interpreting performance measures? Do they possess the knowledge, skills, and abilities to implement and maintain a performance management system?
  • Do we have the systems and technology necessary to routinely gather, process, and analyze performance measurement data? What is needed?

Answering these questions at the outset can be a sobering experience; yet, they are indispensable to formulating a successful implementation plan. Once the questions are answered, senior management buy-in is often secured by developing a solid business case. Buy-in includes recognition and acceptance of the fact that this is a long-term undertaking and that unwavering top management support is essential.

Introduction To IT Performance Management And Measurement, Lesson 10 of 13

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