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What is Performance Management?
In general, performance management refers to the use of performance measurement information to help:
The goal of performance management is to assure that organizations link plans to strategic goals and business objectives, make funding decisions in light of project / activity benefits and outcomes that support those goals and objectives, and actively manage projects and activities to assure that the planned benefits are realized.
In short, it is actively and proactively managing an organization to assure that it achieves pre-determined levels of performance. In contrast, management that takes action only after a performance problem significantly affects the business is engaged in crisis management and damage control, not performance management.
Introduction To IT Performance Management And Measurement, Lesson 1 of 13