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Subject: IT Decision-Making

Tutorial: The IT Investment Management Approach ("Approach")


How the Approach Works - Evaluation Phase

The term "evaluation", when used in the context of the IT Investment Management approach, applies to when the IT project has concluded (either through final implementation or project cancellation / suspension) and IT activities have reached a predetermined evaluation point (e.g., year-end).

Note that some organizations conduct evaluations only for projects that have achieved full implementation status. RMS prefers to include selective assessments of: recurring activities, projects that were canceled or suspended, incomplete ongoing projects whose plans and budgets materially changed during the year, as well as projects that were fully implemented. There is a valid case to be made for both points of view that is beyond the scope of this tutorial.

The Evaluation phase involves three steps:

  • Assess
  • Learn
  • Improve

1. Assess

Fully implemented projects are sometimes subjected to a post implementation review to determine their success or failure, i.e., did the project deliver the promised results on time and within budget. If there is a performance gap, this information is used to help senior management decide if further action is required.

Another technique that is selectively applied is the operations review (a.k.a., performance review, or operations audit); this technique can be used to assess a broader range of IT projects / activities, since it is not limited to "post implementation".

Go to the next page for more on the Evaluation phase.

IT Investment Management Approach, Lesson 19 of 21

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