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Five Common Misconceptions
No. 5: Senior Management Doesnt Care What We Have To Say
One of the most serious problems that many organizations are experiencing is a communication gap between the IT organization and senior management. For most senior managers, the language of IT is a foreign language. When IT professionals describe the need for, and benefits of, technology, they frequently communicate this information in technical terms that dont have a great deal of meaning for non-technical managers.
Information technology is a significant cost to organizations; often, IT is cited as the number two expense following personnel. Senior management wants and needs to know about IT; but, they need to know about it in terms that they understand - the language of business, not technology.
The problem is not that senior management doesnt care what IT professionals have to say; it is that senior management dont understand what they are saying. IT organizations are learning to solve this problem by:
The gap can be closed; but, it requires the initiative of forward-looking IT management to do it.
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