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IT-Business Articles, Tutorials & Webcasts
Performance Scorecard
The
CPM Dashboard Meets Six Sigma
Digital dashboard, executive cockpit, business flight deck.
While these may sound like terms from the training manual at
the air force academy or a commercial flight simulator,
today they are standard vernacular from the virtual glass
house to the boardroom. At DMReview.com
KPIs
– The Metrics that Drive Performance Management
Although selection of the appropriate visuals and graphs
contribute to the effectiveness of a business performance
management (BPM) dashboard, the true "soul" of the
dashboard is the key performance indicators (KPIs). At DMReview.com
The
Elusive IT Balanced Scorecard
The whole idea of the Balanced Scorecard is that it gives
you a clear picture of how well you're doing. When it comes
to IT, however, the rules for keeping score can get a little
murky. IT departments frequently use a set of metrics to
gauge their progress, but they track performance indicators
-- like system availability and network latency -- that are
unfamiliar to people in other areas of the business. So
while IT may believe it's performing well, the rest of the
organization may be less convinced of its success. Divergent
opinions about which metrics are most valuable for judging
technology initiatives are the biggest obstacle to
accurately measuring IT's contribution to the bottom line.
At BusinessFinanceMag.com
Business
Intelligence: Visualization of Key Performance Indicators
Relevant information can be presented in different forms.
Key performance indicators (KPIs) are significant predefined
measures that provide individuals with the information they
need to assess previous actions. The ability to present an
image that is about the information being analyzed and
meaningful to the viewer is visualization. At DMReview.com
The
CPM Dashboard: The Profile (Part 1 of 4)
Corporate Performance Management (CPM) dashboards can only
be effective if the metrics they capture are aligned with
enterprise goals, strategies and objectives, and are
proactively leveraged to optimize enterprise-wide decision
making and collaboration. At DMReview.com
The
CPM Dashboard: The Framework (Part 2 of 4)
One of the keys to successful implementation of corporate
performance management (CPM) dashboards is selection of the
appropriate framework (i.e., metaphor) to house all the
metric, graphic, administrative, alerting and document
linking components. At DMReview.com
The
CPM Dashboard: The Visuals (Part 3 of 4)
Given the complexity and sheer volume of information that
needs to be synthesized, how the information is architected,
navigated and presented is as critical as the information
content itself. Empowering the business user to identify,
measure and manage the key drivers of business success - the
proverbial needle in the haystack - is the true barometer of
an effective performance management dashboard. At DMReview.com
Select
Dashboard Visuals Using Six Sigma Design of Experiments
(Part 4 of 4)
With all the possible variations to choose from, how does
one determine the preferred visuals to meet the needs of a
particular business-user constituency? At DMReview.com
KPI
of the Month
Key Performance Indicator has become one of the most abused
buzzwords in our industry since client-server or business
intelligence. Nearly every software and services vendor in
the BI space claims to help better manage KPIs. Internal IT
groups at companies place the KPI label on any metric which
can be put in the data warehouse and presented in a
reporting tool. Just because a metric can be presented in a
glitzy front-end tool, it does not make it a KPI. At
BusinessIntelligence.com
Hitting
the Mark
Examining both financial and non-financial measures when
trying to understand where a company has been and -- more to
the point -- where it is gong makes good sense.
Opportunities and pitfalls of the "balanced
scorecard". From CFO Magazine (Europe)
Putting
the Scorecard to Work, Part One of a Series
Combining financial and nonfinancial measures to get a true
picture of business performance requires an understanding of
how four basic perspectives of the Balanced Scorecard click.
At BusinessFinanceMag.com
Putting
the Scorecard to Work, Part Two of a Series
The Balanced Scorecard has helped Boeing, Sears and other
companies achieve radical improvements in their management
systems’ performance. The key to capitalizing on this tool
is customizing it for your company’s needs. At BusinessFinanceMag.com
Tracking
Metrics by the Dashboard Light: See It Now
New budgeting-and-planning software offers increasingly
sophisticated visual aids: dashboards and scorecards. At CFO.com
Red
Light, Green Light
WIith hundreds of new IT initiatives rolled out in an
average year, GM North America is up to its hubcaps in
technology projects. But the venerable car manufacturer is
wary of turning project tracking into a project unto itself.
The solution: an easy to use, easy to interpret project
"dashboard" that uses three signals instantly
familiar to anyone who's ever sat behind the wheel: green
light, yellow light, red light. At CIO.com
Balanced
Scorecard Best Practices: Understanding Leading Measures
One of the concepts in the Balanced Scorecard methodology
that appeals to many executives or other business
decision-makers is the idea of having “leading measures.”
After all, nobody wants to be compared to a driver who can
only navigate by looking through the rearview mirror. At
BusinessIntelligence.com
Tailoring
the Balanced Scorecard
Most companies don’t embrace the textbook approach to
performance measurement by following the Balanced Scorecard
to the letter. In the real world, most scorecards are
unbalanced, reflecting the key drivers of a company’s
success. At BusinessFinanceMag.com
Managing
Complexity
Hundreds of major corporations are implementing a Balanced
Scorecard in their quest to increase shareholder value. But
success is in the details. At BusinessFinanceMag.com
The
Balanced Scorecard Meets BPM
Should the Balanced Scorecard be a guiding force in business
performance management? Some say it's too much effort -- but
the results can be stellar. At BusinessFinanceMag.com