You have just spent millions implementing a new system. The CEO wants to know the quantified benefits. What do you say? Five steps to capturing IT value-and how to measure the results.
From CIO Magazine

This tutorial is an introduction to performance management for anyone who needs to develop and implement non-technical performance measures for IT. It also serves those who want to understand the basic principles of performance measurement. This tutorial describes the major activities that are required in order to measure and manage the contribution of IT projects / activities to an organization's strategic goals and business objectives.
From Resource Management Systems, Inc.

If you are using metrics to measure the effectiveness of any system or application, it's important to make sure they give you relevant information. Four best practices well known to IT business performance management experts.
From CIO Magazine

Balanced scorecard, cost-benefit, simple ROI—there are any number of ways to determine whether a company is getting business value from individual IT investments. Six IT executives discuss the bigger picture of providing value to the enterprise.
From Darwin Magazine

Performance metrics can be beneficial; there are potential pitfalls. 
From CIO Magazine

More often than not, budgeting and forecasting are not linked to strategic planning or performance measurement--the other components of an integrated planning process. This article presents a three-step plan for improvement.
From CFO Magazine

Examining both financial and non-financial measures when trying to understand where a company has been and -- more to the point -- where it is gong makes good sense.  Opportunities and pitfalls of the "balanced scorecard". 
From CFO Magazine (Europe)

How performance metrics can help organizations get what they need from their outsourcing deals. 
From InformationWeek Magazine

Discussion of the types of measurements to consider for mainframe, network and telecommunications, help desk and more.  Although oriented toward outsourcing, the metrics are also applicable for in-house operations. 
From InformationWeek Magazine

Implementing Economic Value Added (EVA) may not be rocket science, but doing it yourself can be tricky.  Some factors to consider before jumping on the bandwagon for this financial metric and management tool.  Although not IT/IS specific, the caviets apply. 
From CFO Magazine (Asia)

When it comes to EVA (or any other variety of business performance measurement), don't take training the rank and file for granted.  Given all the good press EVA has received, organizations might not be blamed for getting the impression that rolling out EVA is as easy as making microwave popcorn.  But, in reality, there are many ways to stumble in adopting value-based metrics.  This article discusses one of the most common pitfalls and how to avoid it. 
From CFO Magazine

In a post-implementation audit of it's intranet, Mitre Corp. focused on the benefits of knowledge sharing and collaboration.
From CIO Magazine

If you're clear about your needs and priorities, choosing the best network services for your company doesn't have to be mind-boggling.
From Datamation