Utilities Industry

Investments in IT help utility companies streamline processes, develop more efficient operations and reduce costs. As a result of deregulation, better customer service is the key to remaining competitive. Energy companies are learning to exploit the Internet in order to provide valuable information to customers in real time regarding their usage, price comparisons and bill payments.

• Surveys
• Articles
• Other Statistics

Surveys

Below is a chart on the insurance industry's statistics gathered by Information Week Magazine since 1995.   Click on the links to view Information Week's pdf* charts. 

	1999	1998	1997	1996	1995
Rank
Company
Application Development
E-Business
Customer Management
Business Processes/ ERP
Data Access
Revenue
Income (Loss)
Revenue Change
Income Change
Total Employees
Revenue per Employee
IT Employees
IT Budget
% Outsourcing
% Internet
Selling on Web
Procurement on the Web
% Reengineer
% Client Server

Source:  InformationWeek Online, InformationWeek 500 Industry Charts

= Data Included

* Requires Adobe Acrobat Reader

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Revised: November 10, 2001
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