Hospitality and Travel Industry
The largest hotel and restaurant chains are turning to IT initiatives such as data warehouses, object-oriented middleware, computer-based training systems, and the Internet to improve customer service and refine their operations. Hotel chains are learning how to leverage the Internet. Years ago, you would have to call each hotel to check for room available. These days, you can sign on to the Internet and get a list of hotels with available rooms and their rates.
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Below is a chart on the banking industry's statistics gathered by Information Week Magazine since 1995. Click on the links to view Information Week's pdf* charts.
| 1999 | 1998 | |
| Rank |
|
 |
| Company |  |
|
| Application Development |
|
|
| E-Business | |
|
| Customer
Management |
|
|
| Business
Processes/ ERP |
|
|
| Data Access | |
|
| Revenue | |
|
| Income (Loss) | |
|
| Revenue Change | |
|
| Income Change | |
|
| Total Employees | |
|
| Revenue
per Employee |
|
|
| IT Employees | |
|
| IT Budget | ||
| % Outsourcing | ||
| % Internet | ||
| Selling on Web | ||
| Procurement on the Web | ||
| % Reengineer | ||
| % Client Server |
Source: InformationWeek Online, InformationWeek 500 Industry Charts
= Data Included
* Requires Adobe Acrobat Reader
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Revised: November 10, 2001
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