1. Providing Better Performance Information [click here]
Q. Management has asked our Technology Operations group to provide better performance information. We already closely monitor and report on network performance, help desk response times, etc. What more might they want?
2. Developing Performance Plans and Performance Reports [click here]
Q. We have been asked to prepare an outline of a "performance plan" and an annual "performance report" to senior management for our technology organization. Can you tell us what these are and what might be included?