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IT-Business Articles, Tutorials & Webcasts
Performance Indicators & Metrics
Adapt
or Die
CIOs can't escape management's insistence on establishing
and measuring the business value of information technology.
From CIO Magazine
Corporate
Performance Management (CPM)
CPM is garnering a reputation and respect for finally
linking business strategy with targeted metrics, powerful
analytics and flexible reporting options to actually deliver
improved business results. One would think that defining
corporate performance management would prove a simple
endeavor. Although the idea of usine performance indicators
and metrics to improve management has been around for more
than 50-years, users need to cut through the “alphabet
soup” created by vendors to get to the basics. At DMReview.com
Financial
Services Corporate Performance Measurement: What’s Hot and
What’s Not
The goal of this article is to identify the current hot
topics in financial services and specifically around
Corporate Performance Management (CPM). CPM is becoming a
more commonly accepted term. The concept has been around for
years – at least 50. In simple terms, CPM refers to the
various ways in which companies measure their performance.
At BusinessIntelligence.com
Fixing
the Corporation-IT Disconnect
For too long IT has lived a renegade life inside the
organization. Getting IT right requires a common language,
simplified structure, and emphasis on performance. At HBSWK.HBS.edu
Key
Performance Indicators: The Multiple Dimensions
Faced with potentially hundreds (if not thousands) of
candidate metrics, how does one select those that are most
meaningful? At DMReview.com
Continuous
Improvement -- Don't Fool Yourself With Metrics
Depending upon what they measure and how they're calculated,
performance measures can bring problems to the surface or
they can give managers a false sense of security. Here are
several points to consider when establishing or
recalibrating process metrics. At IndustryWeek.com
Educational
Metrics
Although oriented toward educational metrics, this is a good
introduction for any setting. In the world of education,
performance indicators are generally used as a means of
assessing institutions, businesses, programs or resources.
Many metrics are aimed at describing quality, productivity
and efficiency in education. At Erudium.Polymtl.ca
Everything
Is Measurable
Thoughtful article argues that all
"immeasurability" is just an illusion caused by
three basic types of misunderstanding about measurement
problems. From CIO Magazine.
Performance
Management's Growing Pains
BPM processes and technologies are benefiting many companies
in basic areas such as reporting. But most implementations
are too immature to live up to their full potential. At BusinessFinanceMag.com
Getting
Better All The Time
Companies are turning more frequently to
business-performance management tools to stay on track to
meet their goals. About 40% of the 150 business and
technology executives surveyed by Optimize in March 2004
said their companies have deployed business-performance
management technologies and processes, or plan to do so
within the next year. At OptimizeMag.com
All
Together Now -- Why You Must Link Budgeting And Forecasting
To Planning And Performance
More often than not, budgeting and forecasting are not
linked to strategic planning or performance measurement--the
other components of an integrated planning process. This
article presents a three-step plan for improvement. From CFO
Magazine
Budgeting
on the Softer Side
Driving nonfinancial metrics into a budget is like trying to
pound a square peg into a round hole. For example, proving a
direct correlation between employee training and
profitability is tough. But some companies have shown it can
work — and Wall Street has taken notice. At BusinessFinanceMag.com
What
To Look For In Metrics
Discussion of the types of measurements to consider for
mainframe, network and telecommunications, help desk and
more. Although oriented toward outsourcing, the metrics are
also applicable for in-house operations. From
InformationWeek Magazine
A
Primer on Metrics (Part 1 of 2)
Metrics are fast becoming the essence of how organizations
measure and manage performance against objectives. However,
organizations tread a dangerous path if they do not
understand fully what metrics are-and what they really tell.
At IEMagazine.com
A
Primer on Metrics, Part Two
Selecting metrics that are valid and relevant to business
goals is central to the success of a performance management
strategy. This second installment offers a practical guide.
At IEMagazine.com
Why
Benchmarking Doesn't Always Lead to Best Practices
CFOs who are getting maximum payoff for their efforts tell
how to grab the benefits and dodge the pitfalls. At BusinessFinanceMag.com
Atom
and EVA
Implementing Economic Value Added (EVA) may not be rocket
science, but doing it yourself can be tricky. Some factors
to consider before jumping on the bandwagon for this
financial metric and management tool. Although not IT/IS
specific, the caviets apply. From CFO Magazine (Asia)
Capitalizing
on Economic Value Added
EVA is a measurement tool designed to strengthen companies’
return on capital investments. A study of best practices in
EVA reveals that the metric can help reduce capital costs
and improve gross revenues. At BusinessFinanceMag.com
Metrics
for the Masses
When it comes to EVA (or any other variety of business
performance measurement), don't take training the rank and
file for granted. Given all the good press EVA has received,
organizations might not be blamed for getting the impression
that rolling out EVA is as easy as making microwave popcorn.
But, in reality, there are many ways to stumble in adopting
value-based metrics. This article discusses one of the most
common pitfalls and how to avoid it. From CFO Magazine
The
Holy Grail of Shareholder Value Measurement
Few dispute the value of EVA as a performance measure, but
some companies think that other metrics correlate more
closely with long-term shareholder returns. However, if you’re
looking for one perfect measure, you’ll likely be
disappointed. Here are the pros and cons of the most
commonly used metrics. At BusinessFinanceMag.com
Measure
Success
How performance metrics can help organizations get what they
need from their outsourcing deals. From InformationWeek
Magazine
The
Cost of Measuring
The proliferation of performance measures and performance
measurement systems is well documented and this has raised
the question of just how much does it cost companies to
measure and analyse such vast quantities of data. At BusinessIntelligence.com
Expanding
BPM One Pain Point at a Time
Companies often go full throttle with business performance
management software, but they may get better results by
taking implementations slowly. At BusinessFinanceMag.com
Methods
For Management
The focus of this article is management issues related to
application availability; however, many of the key points
are generally pertinent to IT management in general. From
InformationWeek Magazine
What
Are You Measuring?
Before you can create a useful analytic application, you
must first analyze the business effectively. A method of
business assessment developed two decades ago can form the
foundation for the most cutting edge of today's strategic IT
applications. At IEMagazine.comOST
12/27
Putting
Money Where It Matters
Targeting the metrics most relevant to a company’s
strategy and allocating funding where it will do the most
good are essential for excellent long-term performance and
overall financial health. From BusinessFinanceMag.com