 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
|
|
|
 |
 |
 |
 |
 |
 |
 |
 |
|
|
IT Manager's Tool Kit Volume
2 (CD)
Publisher: TechRepublic
TECHNICAL SUPPORT
User Questions -- E-mail Support
TechRepublic product users may e-mail us 24-hours a day for support. These questions are submitted to (inquiries@rms.net), and answered, via e-mail.
User Questions -- Telephone Support
Technical Support: Installation or product defects.
Representatives are available Monday to Friday between the hours of 10:00 AM and 4:00 PM US Eastern Time.
Before You Call:
To get a faster answer when you call for phone support with a customer support representative, please prepare by doing the following:
For installation problems, be prepared to describe the steps you took and the exact onscreen messages that indicated the problem.
For product defect problems, be prepared to describe the exact nature of the defect and when you first noticed the defect.
The telephone support number is 212-633-2001.