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FAST ROI for IT Calculator – “Quick” Version (Software)
Publisher: Resource Management Systems, Inc.
Version 1.0, Add-on for Microsoft Excel 2003
TECHNICAL SUPPORT
User Questions -- E-mail Support
Registered FAST ROI Calculator for IT users may e-mail us 24-hours a day for program support. Typically, the questions pertain to unique requirements of an individual user or organization. These questions are submitted (inquiries@rms.net), and answered, via e-mail. Since most of the questions are not of general interest, the answers are not posted on this web site.
FAST ROI Calculator for IT Technical Support
Customer support representatives are available for no-charge technical support for the following issues:
- First-time installation.
- FAST ROI Calculator product defects.
Representatives are available Monday to Friday between the hours of 10:00 AM and 4:00 PM Eastern Time to support registered users.
Before You Call:
To get a faster answer when you call for phone support with a FAST ROI Calculator customer support representative, please prepare by doing the following:
- Have your product serial number ready (provided when you purchased your software); check and record the release and available system information.
- For installation problems, be prepared to describe the steps you took and the exact onscreen messages that indicated the problem.
- For product defect problems, be at your computer with FAST ROI Calculator for IT on the screen. Our customer support representatives can help you best if you're ready to step through the sequence that led to your question. If a problem occurs, try to narrow down the steps that led to it. If a message appears, write down the exact wording
The FAST ROI Calculator for IT telephone support number is 212-633-2001.
Note: Users of unauthorized copies of the program will not receive technical support; to receive support, simply purchase a license for the product in the "Products" section of this web site.