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IT Manager’s Guide to Business Strategy
Publisher: TechRepublic
ISBN: 0-9707733-1-5
144 Pages; Metal Bound
TABLE OF CONTENTS
Strategic Planning
- Defining the ideal IT organization
- The 'Big Rules' of IT architecture
- CIOs need to engineer the company's 'strategy machine'
- Are your customers satisfied?
- Identifying core business processes is first step toward customer satisfaction
- How to create an aligned enterprise
- Managing customer expectations is key to aligning IT with business
- Why IT business alignment veers off track and how you can keep it on course
- Portfolio management keeps IT aligned with business strategy
- IT's responsiveness tied to agility
- Position IT support as a business function
- What CIOs need to know about ISO 9000 standards
Business Intelligence
- The intelligent organization: An introduction to BI
- Is your business intelligence suffering from the Information Paradox?
- Use this architecture to structure your business intelligence solutions
- Building the business intelligence solution: Back-room issues
- Use BI tools to ease merger and acquisition IT integration issues
- Business intelligence tools are key to building profits
- Use business intelligence to boost sales and profitability
- Use business intelligence to dump bad customers and target promotions
Finance
- Learning to speak the CFO's language can help ensure IT dollars are spent wisely
- When it comes to IT investment, CIOs need to take the helm
- Closer spending scrutiny isn't necessarily all bad for CIOs
- IT managers should help develop capital budgets
- Stretch the tech budget with a think-tank approach
- Use these tips to get your budgets approved
- An ROI primer: Learn the basics and the key shortcomings of this metric
- Depreciating PCs: Learn why accounting methods make a difference
- How to simplify environments and cut TCO
Project Management
- Effective project management efforts have business goals attached
- How to accurately estimate and forecast in project management
- Think long and hard before giving that 'ballpark estimate'
- The best way to scrutinize a project budget
- Solid best practices can thwart tech project chaos
- Improve your development processes with the Capability Maturity Model
- Ten tips for successful capacity planning
- Evaluate these three factors to manage project risk
Mergers and Acquisitions
- The art of technology due diligence
- Preparing for IT due diligence
- IT due diligence: The on-site discovery visit
- Write an effective IT due diligence report
- Three rules for successful staff assimilation in an acquisition
- Strategy is critical for melding technology during acquisitions
- Measuring the results of an acquisition
- How to survive mergers and acquisitions
- Lead your team through challenging adjustment to a merger
- Systems integration is key to the blended environment
IT Management
- Identify your IT partners and then work on building their loyalty
- Have you 'Enron-proofed' your vendor relationships?
- The four key elements in effective systems management
- Implement these disciplines for effective systems management
- How to measure system availability targets
- Implement problem management with these seven steps
- Think before you measure
- Real IT managers use real metrics
- Improve your IT department's performance by calculating key equations
- Use these guidelines to measure the performance of IT
- Scorecards help keep the enterprise on strategy
- Find a place in IT for marketing and take the burden of selling off IT
- Avoid the cost of IT management promotion failures
- Getting the best resumes from HR requires a little elbow grease
Leadership
- Tough management decisions demand integrity
- Flexibility is the key to overcoming your ignorance
- Give your managers a little extra room to do it their way
- Your manager lacks vision—so what's the problem?
- Five rules for dealing with orders you don't agree with
- Strategies for boosting communication with the CEO and fellow board members
- These motivation methods counter retention and morale issues
- Chiefs' passion for technology drives business success
- What IT managers can learn from IBM’s Lou Gerstner